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Terms of subscription and sale

Version

1. Seller


Company reg. no. (CVR):

Email:

2. The service

PianoLærer is a web app that helps you learn to play the piano by listening to your instrument through your device's microphone. The basic features are free. A Premium subscription additionally gives you access to:

Note recognition through the microphone depends on your instrument, room, device and browser and will not always be perfect. The service requires a modern browser and an internet connection for account and Premium features.

3. Account

You need an account with a valid email address to buy Premium. You are responsible for keeping your password secret. Children under 13 must create their account together with a parent or guardian, and buying Premium requires that you are of legal age or have the consent of a parent or guardian.

4. Prices and payment

Current prices are shown in the app under Account and on the checkout page before you confirm your purchase. All prices are in Danish kroner (DKK) and include 25 % VAT. Payment is made in advance for each subscription period (month or year) and is handled securely by Stripe. A receipt is sent to your email.

5. Renewal and cancellation

The subscription renews automatically at the end of each period until you cancel it. You can cancel at any time under Account → Manage subscription. Cancellation takes effect at the end of the period you have already paid for, and you keep Premium until then. Partial periods are not refunded unless mandatory law provides otherwise.

If a payment fails, Stripe will try to collect it again. If this does not succeed, Premium is suspended until the payment has been completed.

6. Right of withdrawal

As a consumer you generally have a 14-day right of withdrawal when buying online. Premium is digital content that is delivered immediately after payment. At checkout we therefore ask you to expressly request that delivery begins immediately and to acknowledge that you thereby lose your right of withdrawal once delivery has begun, cf. section 18(2)(13) of the Danish Consumer Contracts Act. This confirmation is sent to you by email.

This does not affect your right to cancel the subscription at the end of the paid period.

7. Defects and liability

You have the right to complain under Danish law if the service does not conform to the agreement. Please contact us and we will find a solution. We aim for high availability but cannot guarantee that the service is always available. We are not liable for indirect losses. Our total liability is limited to the amount you have paid for the subscription in the last 12 months, unless mandatory law provides otherwise.

8. Fair use

You must not misuse the service, try to bypass access controls or share your account with others. In case of serious misuse we may close the account. You must have the right to use any content you import (e.g. MIDI files).

9. Changes to terms and prices

We may change the terms and prices with at least 30 days' notice by email. Changes apply from your next subscription period after the notice period. If you do not wish to continue on the new terms, you can cancel the subscription before then.

10. Personal data

See our privacy policy.

11. Complaints

Please contact us first at . If we cannot find a solution, you can complain to the Danish Complaints Board, Nævnenes Hus / Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk.

12. Governing law

The agreement is governed by Danish law.